AVST Webinars

Options for Microsoft Exchange Online UM Customers

Microsoft announced that as of July 2018 they will be discontinuing support for Session Border Controllers to connect 3rd party PBX systems to Exchange Online UM. This news could force many customers to seek an alternative UM solution that integrates with Office 365 and their existing telephony infrastructure.

Microsoft lays out four migration options:

  • Complete migration from 3rd party on-premises PBX to Office 365 Cloud PBX
  • Complete migration from 3rd party on-premises PBX to Skype for Business Server Enterprise Voice on-premises
  • If you have a mixed deployment of a 3rd party PBX and Skype for Business, connect the PBX to Skype for Business Server using a connector from a Microsoft partner, and continue using Exchange Online UM through that connector
  • Look into implementing a 3rd party voice/unified messaging system

Learn the steps to a smooth path to your Skype for Business future, without disrupting your operations today.


Webinar Details:

  Wednesday, February 14, 2018
  10:00 AM Pacific / 1:00 PM Eastern
  Audience: Everyone
  Length: 30-60 minutes
  Register: Click here to register

Days
Remaining
To
Webinar
29



Speech - Transforming the Workplace

Your Voice is 3x Faster than Typing. It's Powerful. It’s Changing the Way We Work.

Speech and Virtual Personal Assistants are on the rise. Speech-enabled technology is already in our personal lives - think Siri or Alexa. It’s time for a Virtual Personal Assistant built for enterprise.

Create a Digital Workplace using Speech

  • An Intelligent Virtual Personal Assistant to simplify your workday and comply with “hands-free/eyes-free” laws
  • Speech-Enable Automated Attendant and Corporate Directory to reduce operator calls and save money
  • Integrate to multiple PBXs simultaneously - Cisco, Avaya, Skype for Business, and more
  • Multi-lingual – callers can speak in any language supported

Join the webinar to learn more.


Webinar Details:

  Wednesday, February 21, 2018
  10:00 AM Pacific / 1:00 PM Eastern
  Audience: Everyone
  Length: 30-60 minutes
  Register: Click here to register

Days
Remaining
To
Webinar
36



Options for Microsoft Exchange Online UM Customers

Microsoft announced that as of July 2018 they will be discontinuing support for Session Border Controllers to connect 3rd party PBX systems to Exchange Online UM. This news could force many customers to seek an alternative UM solution that integrates with Office 365 and their existing telephony infrastructure.

Microsoft lays out four migration options:

  • Complete migration from 3rd party on-premises PBX to Office 365 Cloud PBX
  • Complete migration from 3rd party on-premises PBX to Skype for Business Server Enterprise Voice on-premises
  • If you have a mixed deployment of a 3rd party PBX and Skype for Business, connect the PBX to Skype for Business Server using a connector from a Microsoft partner, and continue using Exchange Online UM through that connector
  • Look into implementing a 3rd party voice/unified messaging system

Learn the steps to a smooth path to your Skype for Business future, without disrupting your operations today.


Webinar Details:

  Wednesday, March 7, 2018
  10:00 AM Pacific / 1:00 PM Eastern
  Audience: Everyone
  Length: 30-60 minutes
  Register: Click here to register

Days
Remaining
To
Webinar
50



TeamQ: Informal Call Center Solution for CX-E

Never before has AVST seen such excitement as when we introduced TeamQ, our informal call center solution. Do your knowledge workers need a shared call queue? Do your teams field calls, solve problems, and juggle multiple service requests.

TeamQ offers compelling call center features, including: UCD, ACD, Agent desktop control, Supervisor interface, and reporting capabilities.

Research shows a cost savings of up to 77 percent when comparing TeamQ to traditional call center solutions. Join us to discover how TeamQ can easily and efficiently integrate to your existing PBX.


Webinar Details:

  Wednesday, April 18, 2018
  10:00 AM Pacific / 1:00 PM Eastern
  Audience: Everyone
  Length: 30-60 minutes
  Register: Click here to register

Days
Remaining
To
Webinar
92